Building a more responsible future

Sustainability Report 2022

CEO Letter

Innovation is not only a technological or business lever, but also a driver of responsibility, with companies asked to focus on the structural evolution that will affect society and to anticipate change.
The future that awaits us will be greener, more inclusive and more digital; a future in which companies, regardless of the industries they work in, must find converging interests to share not only with customers and stakeholders, but also with Institutions in order to provide the answers that people need today.

Francesco Durante
Sisal Chief Executive Officer

ESG Strategy

We have developed an ESG framework embracing the various aspects covered by our commitment to sustainability, taking the form of actions and initiatives that contribute to achieving Sisal’s Sustainable Agenda goals.

2030 Agenda

Leadership in Responsible Gaming

Exemplary Employer of Choice

Innovative and Sustainable Company

Pillars and strategic drivers

Innovation

Responsible Gaming Empowerment and inclusion Positive impact on the community Reduction of environmental impact

Governance & Business Ethics

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Responsible Gaming

We promote a gaming culture that puts the emphasis on fun and avoids excess.

2022 Results

more than 25,000 clients involved in research activities
22,679 points of sale have completed the new training course
1,935 employees trained
12 working groups active in Italy and 3 in the International area

Our Responsible Gaming Programme protects players, especially those in more vulnerable categories. This programme is integrated into all our business areas and channels, with the aim of promoting a sustainable model based on the participation of all the company’s functions, on training for points of sale, and on information for and the involvement of players.

Targets

	Target value	Year	Progress 2022
Problem players (online)	0%	2030	2.3%*
Specialist retailers who have received training (Italy)	99%	2023	100%
* The calculation methodology integrates the indications of the study of London School of Economics and Political Science “How survey mode affects estimates of the prevalence of gambling harm: a multisurvey study” (published on February 15, 2022)

Progress in line with target

Target reached

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Empowerment and inclusion

People are the key resources in fact for the evolution of our business and the creation of value over time.

2022 Results

Over 35% of women in managerial roles
48,397 total hours of training provided
Over 2 million paid out to employees in welfare bonuses and wellbeing initiatives in 2022
100% employees with access to training programmes or professional and skills development

We foster constant dialogue and support our people in the pursuit of their goals, as well as promoting an inclusive culture geared to human and technological development. We are constantly investing in their professional growth and their wellbeing, promoting talent and guaranteeing a good work-life balance.

Targets

	Target value	Year	Progress 2022
Gender Pay Gap - average	0%	2030	-6.2%
Gender Pay Gap - average	-5%	2025	-6.2%
Women in top leadership roles	40%	2026	33%
Average annual training hours per employee	16	2025	16
People under 32 in talent programs *	25%	2025	12%
Employees involved in the Boost Your Leadership talent programme **	20%	2025	16%
* The target refers to the cumulative total for 2022-2025 and under 32s with at least one year of service. ** The target refers to the cumulative total for 2022-2025.

Progress in line with target

Target reached

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Innovation

We have always seen innovation as a key asset for digital transformation.

2022 Results

Over 600 people in ICT and software development roles, of which 24% women
Over 90 innovation initiatives launched in 2022
74 people dedicated to disruptive innovation projects
Innovation Lab: technology centre that develops innovation projects and experiments with new technologies for integration in business operations

Built on our breadth and depth of vision, our innovation strategy operates across multiple timeframes. We aim to guarantee the company’s sustainability in terms of both its current performance and its groundwork for future improvements.

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Governance & Business Ethics

We believe in an ethical approach to business, in a set of behaviours and values that determine an individual’s conduct within and towards the community.

2022 Results

Business Ethics Week: week focused on compliance training and awareness raising, with gamification initiatives, theme quizzes and webinars aimed at the entire corporate population
ISO 37001:2016 certification of the anti-bribery management system. Sisal was the first company in the gaming industry in Italy to have obtained the certification.

For us, conception of Business Ethics rests on three pillars:

1. Business Integrity: meaning the way Sisal and its employees act, which is in compliance with the law and regulations and inspired by the principles of legality, loyalty, fairness, transparency and responsibility
2. Data Ethics: meaning the adoption of fair and honest practices in terms of procedures, types and purposes of personal data collection and processing, as well as maximum transparency in dealing with our customers.
3. Security: meaning respect for the confidentiality, integrity and availability of IT infrastructure and systems.

We are committed to promoting our sustainability strategy along the entire chain.

Targets

	Target value	Year	Progress 2022
% hours of ICT system availability to support the gaming platforms *	100%	every year	100%
% employees involved in training activities on business ethics, data privacy and security	100%	every year	100%
* Calculated as the average availability of the various businesses and services

Progress in line with target

Target reached

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Positive impact on the community

We work with the third sector and support innovation and social integration to guarantee sustainable and inclusive growth for society.

2022 Results

Over 350 application to the Call for Ideas of GoBeyond (+45% vs 2021)
37% of applications for the Call for Ideas 2022 from start-ups led by women
700 hours of volunteering during office hours in 2022 with WeDo programme
641 thousand € earmarked for activities with social impact in 2022

Our positive impact strategy addresses two main areas: Social Innovation, through long-term projects to sustain and valorise the start-up ecosystem and relative enterprise and technology skills, and Community Investment, to develop powerful projects and relations in support of good causes and to help in emergency situations in partnership with associations and non-profit organisation.

Targets

	Target value	Year	Progress 2022
Hours of corporate voluntary work in the period 2022-2025	2,500	2025	700
Employees engaged in voluntary work in the period 2022-2025	1,000	2025	229

Progress in line with target

Target reached

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Reduction of environmental impact

We are committed to reducing climate-altering emissions, reducing or mitigating climate change risks and fostering the transition to a low carbon emissions economy, above all through research and the implementation of innovative solutions.

2022 Results

100% electricity from renewable sources
-5% GHG emissions (scope 1, 2 market based e 3 vs 2021)
3,547 tonnes di CO₂e avoided through purchases of Guarantees of Origin (GO) and Energy Attribute Certificates (EACs)
Around 90% of the Group’s gaming and thermal paper used is FSC certified

In 2022 we upgraded our reporting of environmental data and carbon footprint calculation methods and launched a plan of action and activities aiming to reduce our environmental impacts. Among these, the use of renewable energy, the development of sustainable mobility, and the reduction of consumption levels through LED lighting and efficiency measures, as well as actions to raise awareness and involve our partners.

Targets

	Target value	Year	Progress 2022
Reduction of GHG emissions (scope 1 and 2, market-based)**	-30%	2025	+12%
GHG emissions (scope 1, 2 - marketbased - and 3)**	0	2030	27,747 ton CO₂e
Energy consumption reduction from LED lighting (100% Italian offices and PoS)***	-5%	2024	-
* Baseline 2021. Including offsetting. * Baseline 2022.

Progress in line with target

Target reached

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